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Frequently asked questions

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  • Why do my brakes squeak?
    Brakes can squeak for a variety of reasons, but continuous squeals and grinding sounds may mean it's time for new brake pads or shoes. Worn brakes can mean longer stopping distances and difficulty stopping in an emergency situation. Rotors and drums that are too thin may even become over-stressed and break.

  • I want to make sure I'm covered under my car warranty, do I have to go to the dealer to be covered for maintenance?
    No. You definitely do not have to complete all your factory scheduled maintenance at a dealer to maintain coverage under your warranty. In fact, by law, as long as you follow the maintenance schedule recommended by your manufacturer, you can have maintenance completed anywhere. At every Mid-State Transmission & Auto Repair, we have the factory scheduled maintenance for vehicles, or bring in your owner's manual to review with us.

  • Is there any maintenance that is more important than others?
    Regular maintenance on your car is important. It's hard to tell you changing your oil is more important that changing a worn belt. You can run into high costs if you ignore both. For most people, their car is their second biggest investment after their home. Budget for preventive maintenance today and keep your car in good order. Without proper maintenance, you may be in line for costly major repairs, or a breakdown and need a new vehicle. Proper maintenance can also make your vehicle safer, more fuel efficient, and possibly even retain more value if you decide to sell or trade in the future.

  • What is a Transmission Flush - Fluid Change?
    A transmission flush, sometimes referred to by customers as a "transmission fluid change" is a service that exchanges old automatic transmission fluid (ATF) with new ATF. This service uses a machine that flushes out almost all of the old fluid, but does not include changing the filter or removing the pan to clean the debris.

  • What is an Automatic Transmission Service?
    A Transmission Service is normally defined as removing the transmission oil pan and cleaning the debris from the pan, replacing the transmission filter and installing the oil pan with a new gasket and refilling the transmission with new, vehicle specific transmission fluid.

  • What is a rebuilt automatic transmission?
    A Rebuilt automatic transmission as defined by the transmission repair industry is a transmission that has been disassembled, inspected for the root cause of the transmission failure and cleaned for reassembly. Then any hard parts that are found to be damaged or worn past acceptable specifications are replaced, the transmission is assembled with a complete Master Transmission Rebuild Kit (MRK) along with any requested upgrades, and most importantly, corrections to address the root cause of the transmission failure. But not all transmission shops rebuild transmissions the same way. The way a shop rebuilds a transmission depends on the same factors that affect the cost of a rebuilt transmission; the shop's abilities, honesty and even the quality of the shop's rebuilt transmissions.

  • What is the difference between a rebuilt transmission, a remanufactured transmission, a reconditioned transmission and a transmission overhaul?
    A transmission overhaul or a remanufactured, reconditioned and rebuilt transmission all refer to the same thing, a transmission rebuild as defined by the question above, "What is a rebuilt transmission". The difference in terminology can be caused by the phrase that is most commonly used and accepted in that part of the country, or an advertizing gimmick for the same reasons if that area perceives one phrase to have more importance over another. No matter how it is phrased, they all refer to a transmission rebuild and the cost should be the same as well.

  • What does it mean if my "check engine" or "service engine soon" light comes on?
    There are many sensors and computerized components that manage your vehicle's engine performance and emissions. When one of these fails, the "check engine" light is illuminated. Although your car may seem to run fine, it is important to have the issue addressed to prevent long-term problems.

  • When should I get my oil changed?
    You should get your oil changed every 3000 miles or as recommended in your vehicle's owner's manual.

  • What should I do if my car starts to overheat?
    This is a very serious problem ? if your car overheats for too long, you can damage your engine. As soon as possible, find a safe place to pull off the road and shut the engine off! Do not attempt to check the fluid level in the radiator; the hot fluid can cause severe burns. The best thing to do is have your car towed to Mis-State Transmission & Auto Repair, orcall us and we can tow it for you.

  • Why makes engine oil become milky brown?
    Milky brown engine oil is an indication of coolant in the oil. This can be caused by a blown head gasket (or other gasket), a failed transmission cooler, or cracked casings. This condition is very serious and needs to be checked by a professional technician immediately.

  • Is there a warranty on transmission repair at Mid-State Transmission & Auto Repair?
    Yes. Transmission repairs and/or replacements have warranties on parts and labor performed by Mid=State Transmission & Auto Repair. The term of the warranty varies depending on the type of transmission and/or parts ordered.

  • Do you offer engine replacement?
    Yes. Mid-State Transmission & Auto Repair offers rebuilt engines from a professional engine rebilder. We offer complete service including towing, engine replacement labor, fluid replacement, testing, and a limited warranty.

  • What are my payment options?
    Mid-State Transmission & Auto Repair accepts all major credit cards, cash, or money order as payment for auto and transmission repairs (or replacement). Monthly payments can be setup for repairs exceeding $1000.00 with a third party finance company. You can apply

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Mid-State Transmission & Auto Repair
5575 Sleepy Village Rd
Benton, AR 72015